Delivery Policy
Last Updated: March 9, 2026
Siwcart provides digital products and services that are delivered electronically. We do not provide physical product shipping. Delivery is made to the account, UID, email address, phone number, or other destination provided by the customer during checkout.
1. Digital Delivery
All products purchased through Siwcart are delivered digitally. Depending on the type of product, delivery may be completed through direct account credit, activation, redemption code, voucher, or another applicable digital delivery method.
2. Processing & Delivery Time
After successful payment and order verification, orders are normally processed and delivered within 30 minutes to 2 hours.
In certain circumstances, delivery may take up to 24 hours due to:
- Supplier availability
- Payment verification
- Account or order verification
- High order volume
- Technical issues
- Third-party service delays
We appreciate your patience during such situations.
3. Order Information
Customers are responsible for providing accurate information when placing an order, including:
- Player ID / UID
- Game or account details
- Email address
- Phone number
- Server or region
- Any other information required for delivery
Siwcart is not responsible for delivery errors caused by incorrect or incomplete information provided by the customer.
4. Account Login Requirements
Certain products or services may require temporary account login information to complete the purchase.
If login credentials are required, customers must provide the requested information within 15 minutes of placing the order. Failure to provide the required information may result in the order being cancelled and subject to the applicable administrative processing fee outlined in our Refund & Return Policy.
5. Delivery Confirmation
An order will be considered delivered once the purchased product, item, credit, code, or service has been successfully delivered to the destination provided by the customer.
Customers are encouraged to verify their account, inbox, or applicable platform after receiving a delivery confirmation.
6. Third-Party Delays
Some digital products depend on third-party platforms, game publishers, payment providers, or suppliers. Siwcart cannot guarantee delivery times that are directly affected by outages, maintenance, restrictions, or technical problems on third-party services.
We will, however, make reasonable efforts to monitor the order and assist the customer until the issue is resolved.
7. Failed or Delayed Delivery
If an order cannot be delivered due to an issue on Siwcart’s side, we will investigate the order and provide an appropriate resolution.
Depending on the circumstances, this may include completing the delivery, replacing the product, or issuing a refund in accordance with our Refund & Return Policy.
8. No Physical Shipping
Siwcart does not ship physical products. All products and services available through the platform are delivered digitally unless explicitly stated otherwise.
Contact Us
If your order has not been delivered within the expected timeframe or you experience any issue with your delivery, please contact our support team.
Email: info@siwcart.com
Our team will review your order and assist you as soon as possible.