Refund and Return Policy
Last Updated: March 9, 2026
At Siwcart, we aim to provide fast, reliable, and secure delivery of digital products and services. Because our products are delivered digitally and may be immediately consumed or redeemed, returns and refunds are subject to the conditions below.
1. No Return After Delivery
Due to the nature of digital products, no return or exchange is accepted once a digital product, in-game item, gift card, voucher, or other digital service has been successfully delivered or credited to the customer’s account.
Once the delivery has been completed, the order is considered final and cannot be returned.
2. Delivered Digital Products
If your ordered digital product, in-game item, gift card, voucher, or virtual service has already been successfully delivered, no refund will be issued, except where otherwise required under this policy or applicable law.
3. Delay in Delivery
If Siwcart fails to deliver the ordered product within the promised delivery timeframe, you may be eligible for a full refund of the amount paid during checkout, subject to order verification.
4. Incorrect Information Provided by Customer
Siwcart will not be responsible for products delivered to the wrong account, UID, player ID, email address, phone number, or other destination due to incorrect information provided by the customer.
Customers are responsible for carefully checking all order information before completing their purchase.
5. Customer Refuses or Cancels After Ordering
If a customer requests cancellation or refuses to accept a product after placing an order, a 5% processing fee (minimum ৳15) will be deducted from the refundable amount, provided that the order has not already been delivered or fulfilled.
6. Delivery Time
After an order is successfully processed, delivery typically takes 30 minutes to 2 hours. In certain circumstances, delivery may take up to 24 hours due to supplier availability, payment verification, technical issues, or additional order verification.
7. Login Credentials for In-Game / In-App Purchases
For certain in-game or in-app purchases that require customer account login, customers must provide the required login credentials within 15 minutes after placing the order.
If the required credentials are not provided within this timeframe, the order may be automatically cancelled. In such cases, a ৳50 administrative processing fee will be deducted from the order amount before any eligible refund is issued.
8. Issues With Digital Products or Cards
If you experience any issue while using a delivered digital product, gift card, voucher, or other digital service, please contact our support team.
Where technically possible, we will assist you in resolving the issue. If the issue is confirmed to be caused by a fault on our side, an appropriate resolution may be provided based on the nature of the product and the circumstances of the order.
9. Non-Returnable Products
The following are generally non-returnable and non-refundable after successful delivery:
- Game top-ups and in-game items
- Gift cards and vouchers
- Digital codes
- Virtual currencies
- Digital subscriptions
- In-app purchases
- Other digitally delivered products or services
Contact Us
If you have any questions regarding a refund, cancellation, delivery, or a problem with your order, please contact our support team:
Email: info@siwcart.com
We will review your request and provide assistance based on the applicable terms of this policy.